Work readiness · Role-play · 35 min
The first two weeks
Asking for help without looking lost, taking a correction, and finding out what 'done' means here. The skills that decide whether a first job lasts.
Target level: Proficient — Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
Why this design
Play the interaction live with a partner, then swap and run it again. Interaction-heavy skills — customer service, escalation, difficult news, handoffs.
What this evidences
- communication×1 at Proficient
- mindfulness×0.6 at Proficient
By the end, the learner can
- Acquisition negotiation communication: articulates institutional acquisition rationale, provenance concerns, and valuation arguments clearly in negotiations with dealers and donors
- Cross-departmental briefing: presents collection condition reports, deaccession proposals, and strategic plans to board members, conservators, and educators with tailored messaging
- Exhibition installation reports: produces comprehensive written and verbal status reports on artifact safety, condition, and setup problems for curatorial leadership and exhibition teams
Session plan
- 5 minThe sceneWhere this shows up: studios and media organizations, working with clients, creative teams, audiences. Conditions to expect: creative, deadline-driven, audience-centered. Entry roles this maps to: Actors, Athletes and Sports Competitors, Disc Jockeys, Except Radio.
- communicates the reasoning behind layout, typography, and interaction patterns to diverse audiences with precision and confidence
- 10 minRun itPairs. One plays the clients, one plays the Actors. Run the scene for four minutes, then swap. The observer scores against the criteria before anyone discusses it.
- Tools in play: Graphics or photo imaging software, Desktop publishing software, Video creation and editing software.
- 10 minObserver scores itScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Proficient is the target for this point in the program: Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
- 10 minSwap and re-runClose the loop: what changed between the first attempt and the last, and what would have to be true for communication to hold up on a bad day.
Assessment (6 items)
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