Collaboration & Leadership

By the end, the learner can

• Interdepartmental coordination: collaborates with facilities, IT, and HR partners to align administrative support services with organizational operational needs
• Conflict navigation in shared resources: negotiates scheduling or supply allocation conflicts between departments by seeking mutually acceptable solutions
• Staff-inclusive process review: involves frontline administrative staff in evaluating procedural changes to incorporate practical insights before implementation

Session plan

1. 10 minHow these are scoredWhere this shows up: offices and operations centers, working with managers, coworkers, customers or clients. Conditions to expect: deadline-driven, coordination-heavy, documentation-focused. Entry roles this maps to: Bill and Account Collectors, Cargo and Freight Agents, Correspondence Clerks.
   • works constructively with board members to align governance expectations with operational realities, navigating differing perspectives to reach productive decisions
   From Chief Executives (11-1011.00)
2. 30 minSituationsWork the task on your own first. Support is available, but ask for it out loud so the group hears what got you stuck.
   • Tools in play: Data base user interface and query software, Electronic mail software, Document management software.
3. 10 minWhere the group splitCompare answers before the debrief. Where the room split is the useful part — the split usually marks a real judgment call rather than a knowledge gap.
   • Where did two people read the same situation differently, and what did each notice?
   • Which answer would survive a supervisor asking "why did you do it that way?"
4. 10 minThe pattern behind the answersClose the loop: what changed between the first attempt and the last, and what would have to be true for collaboration to hold up on a bad day.