Character in Business Services

By the end, the learner can

• Accountability for program outcomes: takes personal responsibility for sustainability program performance shortfalls and presents transparent assessments to leadership
• Confidentiality and regulatory compliance: handles sensitive environmental compliance data and legal risk assessments with appropriate discretion and professional judgment
• Accountable decision ownership: acknowledges managerial decisions that produced suboptimal outcomes and takes corrective action without deflecting responsibility to staff

Session plan

1. 10 minReading the four levelsWhere this shows up: offices and operations centers, working with managers, coworkers, customers or clients. Conditions to expect: deadline-driven, coordination-heavy, documentation-focused. Entry roles this maps to: Bill and Account Collectors, Cargo and Freight Agents, Correspondence Clerks.
   • makes personnel, financial, and operational decisions that reflect transparent reasoning, equitable process, and consistent alignment with organizational values and ethical standards
   From Chief Executives (11-1011.00)
2. 20 minSelf-rating with evidenceWork the task on your own first. Support is available, but ask for it out loud so the group hears what got you stuck.
   • Tools in play: Data base user interface and query software, Electronic mail software, Document management software.
3. 15 minInstructor or peer ratingScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Developing is the target for this point in the program: Moving in a positive direction in a professional career. Still learning, with room to grow around the skill.
4. 10 minReconcile and set one goalClose the loop: what changed between the first attempt and the last, and what would have to be true for character to hold up on a bad day.