AI at work · Case analysis · 50 min
What goes in the tool, and who gets told
The two questions that get entry-level workers in trouble: what data was I allowed to paste, and did I say a tool was involved.
Target level: Proficient — Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
Why this design
Work a real situation from evidence to recommendation, and show the reasoning. Judgment content — root cause, tradeoffs, competing priorities, risk.
What this evidences
- data-privacy-judgment×1 at Proficient
- ai-ethics-disclosure×0.6 at Proficient
By the end, the learner can
- Policy drafting acceleration: delegates the first-draft composition of fund investment policy documents to an AI tool, retaining full editorial authority over strategy language and compliance language.
- Regulatory conformance audit: assigns AI-assisted document comparison across budget estimates and governing regulations, then exercises professional judgment to resolve ambiguous compliance cases the tool cannot classify.
- Policy-language interpretation: prompts an AI assistant to parse dense contract language and extract coverage limits or exclusions, then evaluates the output against regulatory standards and company guidelines before quoting rates.
Session plan
- 15 minThe caseWhere this shows up: offices and operations centers, working with managers, coworkers, customers or clients. Conditions to expect: deadline-driven, detail-sensitive, coordination-heavy. Entry roles this maps to: Bill and Account Collectors, Gambling Cage Workers, Procurement Clerks.
- hands off post-call data entry of financial status updates and collection notes to an AI transcription layer integrated with the collections platform, auditing a sample of records each shift for accuracy.
- 15 minEvidence logWork the task on your own first. Support is available, but ask for it out loud so the group hears what got you stuck.
- Tools in play: Accounting software, Data base user interface and query software, Spreadsheet software.
- 10 minCompare readingsCompare answers before the debrief. Where the room split is the useful part — the split usually marks a real judgment call rather than a knowledge gap.
- Where did two people read the same situation differently, and what did each notice?
- Which answer would survive a supervisor asking "why did you do it that way?"
- 10 minWhat the record showedClose the loop: what changed between the first attempt and the last, and what would have to be true for data & privacy judgment to hold up on a bad day.
Assessment (17 items)
Loading your attempt…