Work readiness · Role-play · 35 min
The first two weeks
Asking for help without looking lost, taking a correction, and finding out what 'done' means here. The skills that decide whether a first job lasts.
Target level: Proficient — Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
Why this design
Play the interaction live with a partner, then swap and run it again. Interaction-heavy skills — customer service, escalation, difficult news, handoffs.
What this evidences
- communication×1 at Proficient
- mindfulness×0.6 at Proficient
By the end, the learner can
- Executive financial briefing: delivers quarterly earnings and cash flow analyses to senior leadership with precision, visual clarity, and anticipation of follow-up questions
- Cross-departmental financial alignment: facilitates budget planning discussions across operational units, synthesizing competing priorities into unified financial messaging
- Regulatory narrative: authors formal reports and disclosures for external auditors or government bodies, ensuring legal accuracy and institutional voice
Session plan
- 5 minThe sceneWhere this shows up: offices and operations centers, working with managers, coworkers, customers or clients. Conditions to expect: deadline-driven, detail-sensitive, coordination-heavy. Entry roles this maps to: Bill and Account Collectors, Gambling Cage Workers, Procurement Clerks.
- delivers quarterly earnings and cash flow analyses to senior leadership with precision, visual clarity, and anticipation of follow-up questions
- 10 minRun itPairs. One plays the managers, one plays the Bill and Account Collectors. Run the scene for four minutes, then swap. The observer scores against the criteria before anyone discusses it.
- Tools in play: Accounting software, Data base user interface and query software, Spreadsheet software.
- 10 minObserver scores itScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Proficient is the target for this point in the program: Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
- 10 minSwap and re-runClose the loop: what changed between the first attempt and the last, and what would have to be true for communication to hold up on a bad day.
Assessment (6 items)
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