Communication in Health Science

By the end, the learner can

• Regulatory correspondence drafting: composes routine memos and reports on personnel activities using clear, compliant language
• Statistical report drafting: translates basic analytical outputs into written summaries using standard templates for internal team review
• Data visualization basics: constructs simple charts and graphs to represent statistical findings for non-technical audiences

Session plan

1. 10 minThe sceneWhere this shows up: hospitals and clinics, working with families, patients, physicians. Conditions to expect: patient-facing, emotionally demanding, safety-sensitive. Entry roles this maps to: Endoscopy Technicians, Home Health Aides, Medical Equipment Preparers.
   • presents basic policy updates and shift assignments to clinical and administrative teams using structured verbal formats
   From Medical and Health Services Managers (11-9111.00)
2. 20 minRun itPairs. One plays the families, one plays the Endoscopy Technicians. Run the scene for four minutes, then swap. The observer scores against the criteria before anyone discusses it.
   • Tools in play: Medical software, Spreadsheet software, Office suite software.
3. 15 minObserver scores itScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Emerging is the target for this point in the program: Just beginning to learn or acquire the skill.
4. 10 minSwap and re-runClose the loop: what changed between the first attempt and the last, and what would have to be true for communication to hold up on a bad day.