AI at work · Case analysis · 50 min
What goes in the tool, and who gets told
The two questions that get entry-level workers in trouble: what data was I allowed to paste, and did I say a tool was involved.
Target level: Proficient — Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
Why this design
Work a real situation from evidence to recommendation, and show the reasoning. Judgment content — root cause, tradeoffs, competing priorities, risk.
What this evidences
- data-privacy-judgment×1 at Proficient
- ai-ethics-disclosure×0.6 at Proficient
By the end, the learner can
- Operational anomaly review: applies AI-assisted monitoring dashboards to track equipment status and process compliance, escalating any flagged irregularities through established human review channels.
- Grief-sensitive communication support: uses AI tools to draft scripts or talking points for greeting and directing mourners, discarding or rewriting language that lacks the empathy and social perceptiveness the role demands.
- Staff communication calibration: evaluates AI-generated communications for tone, organizational culture fit, and compliance with policy, refining outputs before they reach employees or external stakeholders.
Session plan
- 15 minThe caseWhere this shows up: service businesses and community or recreation settings, working with clients, customers, coworkers. Conditions to expect: customer-facing, relationship-based, experience-sensitive. Entry roles this maps to: Childcare Workers, Crematory Operators, Funeral Attendants.
- directs an AI-powered alert system to flag updates to cremation and mortuary regulations, then synthesizes flagged changes into updated internal procedure notes.
- 15 minEvidence logWork the task on your own first. Support is available, but ask for it out loud so the group hears what got you stuck.
- Tools in play: Spreadsheet software, Office suite software, Word processing software.
- 10 minCompare readingsCompare answers before the debrief. Where the room split is the useful part — the split usually marks a real judgment call rather than a knowledge gap.
- Where did two people read the same situation differently, and what did each notice?
- Which answer would survive a supervisor asking "why did you do it that way?"
- 10 minWhat the record showedClose the loop: what changed between the first attempt and the last, and what would have to be true for data & privacy judgment to hold up on a bad day.
Assessment (17 items)
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