Capstone · Interview simulation · 40 min
Capstone: the interview
Run the screen this sector actually uses, get scored, get feedback, run it again.
Target level: Advanced — Applies the skill naturally, without having to think about it, including under stressful or challenging circumstances.
Why this design
A real interview with a real scorer, recorded, then run again after feedback. The last mile — translating what you can do into what you can say you can do.
What this evidences
- communication×1 at Advanced
- fortitude×0.6 at Advanced
- character×0.6 at Advanced
By the end, the learner can
- Communication standard-setting: develops and trains staff on guest communication protocols, scripting, and conflict de-escalation language that align with brand standards and service excellence goals
- Program orientation facilitation: designs and delivers chemical dependency orientation curricula that engage diverse client populations and establish therapeutic alliance from first contact
- Interdisciplinary advocacy: articulates client needs and clinical recommendations persuasively in multidisciplinary team meetings, influencing treatment decisions across professional disciplines
Session plan
- 10 minWhat this employer screens forWhere this shows up: service businesses and community or recreation settings, working with clients, customers, coworkers. Conditions to expect: customer-facing, relationship-based, experience-sensitive. Entry roles this maps to: Childcare Workers, Crematory Operators, Funeral Attendants.
- articulates community service gaps and organizational impact to policymakers, funders, and media to influence resource allocation and program policy
- 10 minRound oneWork the task on your own first. Support is available, but ask for it out loud so the group hears what got you stuck.
- Tools in play: Spreadsheet software, Office suite software, Word processing software.
- 10 minScored feedbackScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Advanced is the target for this point in the program: Applies the skill naturally, without having to think about it, including under stressful or challenging circumstances.
- 10 minRound twoWork the task on your own first. Support is available, but ask for it out loud so the group hears what got you stuck.
- Tools in play: Spreadsheet software, Office suite software, Word processing software.
Assessment (5 items)
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