Character in Human Services

By the end, the learner can

• Volunteer and staff integrity modeling: demonstrates honesty and fairness in performance evaluations and hiring decisions, building trust within the team
• Regulatory integrity: completes all state-mandated documentation truthfully and on time, refusing to alter, omit, or falsify information even under family or time pressure
• Dignified remains handling: upholds professional and ethical standards in the treatment of human remains, maintaining the dignity expected by families and required by law regardless of circumstances

Session plan

1. 10 minReading the four levelsWhere this shows up: service businesses and community or recreation settings, working with clients, customers, coworkers. Conditions to expect: customer-facing, relationship-based, experience-sensitive. Entry roles this maps to: Childcare Workers, Crematory Operators, Funeral Attendants.
   • applies consistent, non-discriminatory standards when determining client eligibility and service access, documenting decisions transparently
   From Social and Community Service Managers (11-9151.00)
2. 20 minSelf-rating with evidenceWork the task on your own first. Support is available, but ask for it out loud so the group hears what got you stuck.
   • Tools in play: Spreadsheet software, Office suite software, Word processing software.
3. 15 minInstructor or peer ratingScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Developing is the target for this point in the program: Moving in a positive direction in a professional career. Still learning, with room to grow around the skill.
4. 10 minReconcile and set one goalClose the loop: what changed between the first attempt and the last, and what would have to be true for character to hold up on a bad day.