Work readiness · Role-play · 35 min
The first two weeks
Asking for help without looking lost, taking a correction, and finding out what 'done' means here. The skills that decide whether a first job lasts.
Target level: Proficient — Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
Why this design
Play the interaction live with a partner, then swap and run it again. Interaction-heavy skills — customer service, escalation, difficult news, handoffs.
What this evidences
- communication×1 at Proficient
- mindfulness×0.6 at Proficient
By the end, the learner can
- Conference paper authorship: produces peer-reviewed manuscripts that clearly present novel algorithms, experimental design, and empirical results for expert audiences
- Executive technology briefing: delivers concise, data-supported presentations on infrastructure strategy, budget needs, and risk posture to senior leadership and board-level audiences
- Disaster recovery communication: authors and executes communication plans that notify all stakeholder tiers of system failures, recovery timelines, and preventive actions
Session plan
- 5 minThe sceneWhere this shows up: technology teams and corporate it environments, working with managers, technical teams, users. Conditions to expect: analytical, system-dependent, problem-solving intensive. Entry roles this maps to: Computer Systems Analysts, Computer Systems Engineers/Architects, Computer User Support Specialists.
- delivers concise, data-supported presentations on infrastructure strategy, budget needs, and risk posture to senior leadership and board-level audiences
- 10 minRun itPairs. One plays the managers, one plays the Computer Systems Analysts. Run the scene for four minutes, then swap. The observer scores against the criteria before anyone discusses it.
- Tools in play: Development environment software, Web platform development software, Data base user interface and query software.
- 10 minObserver scores itScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Proficient is the target for this point in the program: Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
- 10 minSwap and re-runClose the loop: what changed between the first attempt and the last, and what would have to be true for communication to hold up on a bad day.
Assessment (6 items)
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