The first two weeks

By the end, the learner can

• Budget presentation: articulates geothermal operations budget priorities and variances to organizational leadership using accessible language
• Regulatory compliance communication: conveys environmental, safety, and operational standards to production employees through clear written procedures and direct instruction
• Incident reporting: documents and presents equipment malfunctions, near-misses, or process deviations to plant leadership using precise technical language and root-cause framing

Session plan

1. 5 minThe sceneWhere this shows up: repair shops and customer sites, working with supervisors, customers, other technicians. Conditions to expect: safety-sensitive, diagnostic-heavy, field or shop based. Entry roles this maps to: Ambulance Drivers and Attendants, Except Emergency Medical Technicians, Automotive Body and Related Repairers, Automotive Glass Installers and Repairers.
   • delivers structured oral updates to senior leadership and operations teams on production performance, staffing challenges, and corrective actions with measurable clarity
   From Industrial Production Managers (11-3051.00)
2. 10 minRun itPairs. One plays the supervisors, one plays the Ambulance Drivers and Attendants, Except Emergency Medical Technicians. Run the scene for four minutes, then swap. The observer scores against the criteria before anyone discusses it.
   • Tools in play: Spreadsheet software, Office suite software, Data base user interface and query software.
3. 10 minObserver scores itScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Proficient is the target for this point in the program: Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
4. 10 minSwap and re-runClose the loop: what changed between the first attempt and the last, and what would have to be true for communication to hold up on a bad day.