The first two weeks

By the end, the learner can

• Executive logistics presentations: communicate supply chain strategy recommendations supported by data visualizations and scenario modeling to senior leadership
• Facility stakeholder interviews: elicit operational bottlenecks and service-delivery gaps through active listening and targeted questioning during site assessments
• Customer issue resolution communication: addresses transportation delays or shipment discrepancies with customers through direct, factual explanation and documented follow-up

Session plan

1. 5 minThe sceneWhere this shows up: transportation routes and warehouses or terminals, working with supervisors, dispatchers, customers or passengers. Conditions to expect: safety-sensitive, time-bound, movement-oriented. Entry roles this maps to: Aircraft Cargo Handling Supervisors, Aircraft Service Attendants, Ambulance Drivers and Attendants, Except Emergency Medical Technicians.
   • addresses transportation delays or shipment discrepancies with customers through direct, factual explanation and documented follow-up
   From Transportation, Storage, and Distribution Managers (11-3071.00)
2. 10 minRun itPairs. One plays the supervisors, one plays the Aircraft Cargo Handling Supervisors. Run the scene for four minutes, then swap. The observer scores against the criteria before anyone discusses it.
   • Tools in play: Spreadsheet software, Office suite software, Electronic mail software.
3. 10 minObserver scores itScored live against the four levels. The scorer marks what they saw, not what they assume the learner could do on a better day. Proficient is the target for this point in the program: Has functional knowledge of the skill and can apply it properly in specific on-the-job settings.
4. 10 minSwap and re-runClose the loop: what changed between the first attempt and the last, and what would have to be true for communication to hold up on a bad day.